Shipping policy
Shipping Policy
Thank you for shopping with Valen Hides. This Shipping Policy outlines how we process and deliver your orders.
Order Processing
All orders are processed within 1–3 business days after payment is successfully completed.
Orders are not processed or shipped on weekends or public holidays.
Shipping Time
Estimated delivery times depend on your location:
United States: 5–10 business days
International Orders: 7–15 business days
Please note that delivery times are estimates and may vary due to external factors such as customs delays or courier issues.
Shipping Costs
Shipping charges (if applicable) will be calculated and displayed at checkout before completing your order.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with tracking information (if available).
Customs, Duties & Taxes
For international orders, customers are responsible for any customs duties, taxes, or import fees required by their country.
Delays
We are not responsible for shipping delays caused by:
Courier services
Customs processing
Natural events or unforeseen circumstances
However, we will do our best to assist you in tracking and resolving any issues.
Incorrect Address
Please ensure that your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by customers.
Lost or Damaged Packages
If your order is lost or arrives damaged, please contact us immediately at accounts@valenhides.com. We will work with the shipping provider to resolve the issue.
Contact Information
If you have any questions about this Shipping Policy, please contact us:
Business Name: HOUSTON GREYS LLC
Brand Name: Valen Hides
Email: accounts@valenhides.com
Address: 5900 Balcones Drive, Austin, Texas 78731, United States