Terms of service

Terms of Service

Welcome to Valen Hides. These Terms of Service govern your use of our website and your purchase of products from our online store. By accessing our website or placing an order, you agree to these Terms of Service.

1. About Our Store

Valen Hides operates an online store offering a variety of products across different categories.

We may offer products that are available from our inventory as well as products that are sourced from third-party suppliers or fulfillment partners after an order is placed.

2. Product Sourcing and Fulfillment

Some products displayed on our website may not be held in our own inventory at the time you place an order.

If a product is not currently available in our inventory, Valen Hides may source the product from a trusted supplier or fulfillment partner on your behalf.

Once the product has been sourced, it may be shipped directly from the supplier or fulfillment partner to the shipping address provided by you at checkout.

By placing an order, you authorize Valen Hides to source and arrange fulfillment of the product on your behalf.

We make reasonable efforts to ensure that sourced products match the product description, specifications, and images displayed on our website. However, minor differences in packaging, labeling, color, or appearance may occur.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and other information displayed on our website are accurate.

However, product colors may appear slightly different depending on your device or screen settings.

We reserve the right to correct errors, inaccuracies, or omissions and to update product information at any time without prior notice.

4. Product Availability

Product availability may change at any time.

If a product becomes unavailable after you place an order, we may contact you regarding available alternatives or cancel the order and provide a refund for the amount paid for the unavailable product.

5. Orders

When you place an order through our website, you agree to provide accurate and complete information, including your name, shipping address, email address, and payment information.

We reserve the right to accept, refuse, cancel, or limit an order for any reason, including product availability, pricing errors, suspected fraudulent activity, or other circumstances that prevent us from fulfilling the order.

If we cancel an order after payment has been received, we will issue a refund for the cancelled order to the original payment method, where applicable.

6. Prices and Payment

All prices displayed on our website are subject to change without notice.

You agree to provide valid and accurate payment information when placing an order.

Payments may be processed through third-party payment providers. Your use of these payment services may also be subject to the terms and policies of the applicable payment provider.

7. Shipping and Delivery

We will make reasonable efforts to process and ship orders within the estimated timeframe provided on our website.

Because some products may be sourced from third-party suppliers or fulfillment partners, shipping times may vary depending on product availability, supplier processing times, shipping carriers, customs procedures, destination, weather, and other circumstances beyond our control.

You are responsible for providing an accurate and complete shipping address at checkout.

Once an order has been shipped, tracking information may be provided when available.

8. Customs, Duties, and Taxes

Depending on the destination country and applicable laws, an order may be subject to customs duties, import taxes, VAT, or other charges.

Unless otherwise stated at checkout, the customer may be responsible for any customs duties, import taxes, or other charges imposed by the destination country.

9. Returns and Refunds

We want you to be satisfied with your purchase.

Eligible products may be returned for a full refund within 30 days of purchase, subject to the conditions stated in our Return & Refund Policy.

Please review our Return & Refund Policy for complete information about returns, refunds, and return shipping.

10. Prohibited Uses

You agree not to use our website:

For any unlawful purpose.
To violate any applicable laws or regulations.
To attempt to gain unauthorized access to our website, accounts, systems, or data.
To interfere with or disrupt the operation of our website.
To submit false, fraudulent, or misleading information.
To copy, reproduce, or misuse our website content without permission.

11. Intellectual Property

All content on the Valen Hides website, including logos, text, graphics, images, product descriptions, designs, and other materials, is owned by or licensed to Valen Hides unless otherwise stated.

You may not copy, reproduce, modify, distribute, publish, sell, or otherwise use our website content without our prior written permission.

12. Third-Party Suppliers and Services

We may work with third-party suppliers, manufacturers, fulfillment providers, shipping companies, payment processors, and other service providers to fulfill customer orders.

When a product is sourced from a third-party supplier, fulfillment or shipping may be handled by that supplier or partner.

We are not responsible for delays caused by third parties, shipping carriers, customs authorities, or other circumstances outside our reasonable control.

13. Third-Party Links

Our website may contain links to third-party websites or services.

These websites are operated independently from Valen Hides. We are not responsible for the content, policies, availability, or services of third-party websites.

Your use of third-party websites may be subject to their own terms and privacy policies.

14. Disclaimer

We make reasonable efforts to keep our website and product information accurate and available. However, we do not guarantee that the website will always be uninterrupted, error-free, completely secure, or free from technical issues.

Product availability, pricing, descriptions, and estimated delivery times may change from time to time.

15. Limitation of Liability

To the maximum extent permitted by applicable law, Valen Hides will not be responsible for indirect, incidental, special, or consequential losses arising from your use of our website or purchase of our products.

Nothing in these Terms limits or excludes any rights or protections that cannot legally be limited or excluded under applicable law.