Terms of service
Terms & Conditions
Welcome to Valen Hides. By accessing our website and purchasing from us, you agree to the following Terms & Conditions.
1. General
By using this website, you confirm that you are at least the age of majority in your country or have permission from a legal guardian.
We reserve the right to update, change, or replace any part of these Terms & Conditions at any time without prior notice.
2. Products & Pricing
We sell jackets through our website. All product descriptions, images, and prices are subject to change at any time without notice.
We make every effort to display product details accurately; however, we cannot guarantee that your device will display colors exactly as they appear in real life.
3. Orders
We reserve the right to refuse or cancel any order at our discretion, including but not limited to:
Suspected fraudulent activity
Incorrect pricing or product information
Issues with payment processing
If your order is canceled after payment, you will receive a full refund.
4. Payments
All payments are processed securely through our payment providers. We do not store or have access to your full payment details.
5. Shipping
We aim to process and ship all orders within a reasonable timeframe.
Estimated delivery times may vary depending on your location and shipping provider. We are not responsible for delays caused by couriers or external factors beyond our control.
6. Returns & Refunds
We accept returns on all jackets.
Customers may return products within 14 days of delivery by sending the parcel back to us. Items must be unused and in their original condition.
Once we receive and inspect the returned item, we will issue a full refund for the product price. Refunds are processed within 5–10 business days, depending on your payment provider.
Customers are responsible for return shipping costs unless the item received was damaged or incorrect.
7. Intellectual Property
All content on this website, including text, images, logos, and designs, is the property of Valen Hides and may not be used, copied, or distributed without permission.
8. Limitation of Liability
Valen Hides shall not be held liable for any indirect, incidental, or consequential damages resulting from the use of our website or products.
9. Governing Law
These Terms & Conditions are governed by the laws of the United States.
10. Contact Information
If you have any questions about these Terms & Conditions, please contact us:
Business Name: HOUSTON GREYS LLC
Brand Name: Valen Hides
Email: accounts@valenhides.com
Address: 5900 Balcones Drive, Austin, Texas 78731, United States