Refund policy

Return & Refund Policy

At Valen Hides, we want you to be satisfied with your purchase. If you are not satisfied with your order, you may request a return within 30 days of the purchase date, subject to the conditions outlined below and applicable consumer protection laws.

1. Countries Covered

This Return & Refund Policy applies to customers in the following countries:

United States
United Kingdom
Australia
Germany

The return terms described in this policy apply to customers in these countries, subject to any additional rights provided by applicable local laws.

2. Returns and Eligibility

We accept returns for both defective and non-defective products.

To qualify for a return:

You must request the return within 30 days of the purchase date.
The product must be new, unused, and in its original condition.
Where applicable, the product should include its original packaging, tags, accessories, and documentation.
You must contact us before sending a product back to receive return instructions.

We reserve the right to refuse a return that does not meet these conditions, subject to applicable consumer protection laws.

3. Return Shipping Costs

For ordinary returns, the customer is responsible for return shipping costs.

If you receive a product that is damaged, defective, or incorrect, please contact us at valenhides@gmail.com as soon as possible. We will work with you to arrange an appropriate return and provide a full refund without charging you return shipping costs.

Please contact us before returning a product so we can explain the return procedure.

4. How to Request a Return

To request a return, email us at valenhides@gmail.com within 30 days of your purchase.

Please include:

Your order number
The product you wish to return
The reason for the return
Photos of the product, if it is damaged, defective, or incorrect

Our team will review your request and provide further instructions.

5. Refunds

Once we receive and inspect the returned product, we will notify you of the refund decision.

Approved refunds will be issued to your original payment method.

Please allow 5–10 business days after the refund has been processed for the funds to appear in your account. Your bank, card issuer, or payment provider may require additional time.

If your refund has not appeared after this period, please contact us at valenhides@gmail.com.

6. Exchanges

We do not currently accept exchanges.

If you need a different product, you may contact us about returning your original purchase and placing a new order, subject to this policy and applicable consumer protection laws.

7. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or different from the product you ordered, please contact valenhides@gmail.com as soon as possible.

Include your order number and, where possible, photographs showing the issue.

We will review the matter and work with you to arrange an appropriate resolution, including a return and full refund where applicable. You will not be charged return shipping costs for an item confirmed to be damaged, defective, or incorrect.

8. Return Conditions and Legal Rights

Products must meet the return conditions described in this policy, except where applicable law provides otherwise.

Nothing in this policy excludes, restricts, or limits any consumer rights or remedies that cannot legally be excluded or limited under the laws applicable to your purchase.

Customers may have additional cancellation, return, repair, replacement, or refund rights under the consumer protection laws of their country.