Refund policy

Return & Refund Policy

Thank you for shopping with us. We want you to be completely satisfied with your purchase.

We accept returns within 30 days of delivery on all jackets.

To be eligible for a return:

The item must be unused, unworn, and in original condition

The item should be returned in its original packaging (if possible)

Customers are responsible for return shipping costs

We do not charge any restocking fees

We do not have final sale items — all products are eligible for return within the return period

To initiate a return:

Email us at accounts@valenhides.com with your order details

We will provide the return address and instructions

Ship the item back to us

Once we receive and inspect your returned item:

A full refund of the product price will be issued

Refunds will be sent to your original payment method

Refunds are typically processed within 5–10 business days after we receive the returned item

If you receive a damaged or incorrect item:

We will resolve the issue as quickly as possible (including replacement or refund if applicable)

If you have any questions, feel free to contact us at:
📧 accounts@valenhides.com